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Microsoft’s Zune music player is shown in brown, black and white
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WASHINGTON – It wasn’t a very Happy New Year for owners of Microsoft’s Zune.
Thousands of the MP3 music players froze on New Year’s Eve around the
world due to what Microsoft described as a bug in the device’s internal
clock.
The bug only affected the original, 30-gigabyte version of the
music player that was introduced by the Redmond, Washington-based
Microsoft in 2006 as its answer to Apple’s wildly popular iPod.
Later devices with 80GB and 120GB of memory were not affected.
Microsoft was alerted to the problem when Zune forums and
discussion boards lit up overnight with complaints from Zune owners
around the world that their devices players had stopped working.
Many of the messages were signed “Victim of the December 31st 2008
Zune 30 Meltdown!” and the mass Zune stoppage gave rise to puns such as
“Zunesday” and “Z2K,” a reference to the millennium Y2K bug.
Microsoft initially put out a statement saying owners of the 30GB
Zune may experience “issues” when booting up the device, asked for
patience and apologized for the inconvenience.
Several hours later, another statement on Microsoft’s zune.net explained the problem and said it would essentially self-resolve.
“There is a bug in the internal clock driver causing the 30GB
device to improperly handle the last day of a leap year,” Microsoft
said.
“The issue should be resolved over the next 24 hours as the time
change moves to January 1, 2009,” it said. “We expect the internal
clock on the Zune 30GB devices will automatically reset tomorrow.
“By tomorrow you should allow the battery to fully run out of power
before the unit can restart successfully then simply ensure that your
device is recharged, then turn it back on,” it advised users.
- AFP /ls
